To start the return process for your order, please enter your email address or phone number and the order number below.

What is your Refund Policy?


What information do I need to request a refund?

  • Please enter your order email address and order number as well.
  • Please include number sign (#) before order number. For example, #G1001.

How soon will I get my refund?

  • We usually process refund requests within two (2) business days.
  • If refund is approved, please allow up to ten (10) business days for the refund to show up in your bank account.


Are there other ways to request a refund?